Tech Support: Error Unknown
Dragon Slumber · 2019 · Simulation, Adventure, Hacking, Indie, Story Rich
PC
Mostly Positive74% · 56470Metacritic
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About Tech Support: Error Unknown
“On behalf of Quasar Telecommunications, I am happy to welcome you in our family. You are part of our exciting new program allowing technical support specialists to work directly from home. Your new Spectrum system will connect you directly with our customers through the Support Desk.”
Tech Support: Error Unknown is an adventure game with simulation and puzzle mechanics, which places you in front of a virtual computer. As a tech support specialist new to the job, use a wide array of computer software to solve customer issues or choose to manipulate programs for personal gain. Hack your system to unlock its full potential, GPS track lost phones, scan profiles to blackmail customers, or simply propose they reboot.
While on the job, you discover a conflict between your corporate employer and an anonymous rogue hacktivist group, trying to take them down. Will you climb the corporate ladder, secretly join the hacktivists, or help the police expose them? Alternatively, will you pursue a more personal agenda?
Tech Support: Error Unknown is an adventure game with simulation and puzzle mechanics, which places you in front of a virtual computer. As a tech support specialist new to the job, use a wide array of computer software to solve customer issues or choose to manipulate programs for personal gain. Hack your system to unlock its full potential, GPS track lost phones, scan profiles to blackmail customers, or simply propose they reboot.
While on the job, you discover a conflict between your corporate employer and an anonymous rogue hacktivist group, trying to take them down. Will you climb the corporate ladder, secretly join the hacktivists, or help the police expose them? Alternatively, will you pursue a more personal agenda?
Key features
- Engage customers and colleagues through a novel procedural dialogue system
- Choose how to approach each situation in a sandbox computer environment
- Decide who to side with and unlock new gameplay
- Discover more than 20 major and minor endings
- Mouse-only controls make the game accessible for all
What Steam players say
Recent verbatim reviews from Steam — separate from playze.io community reviews below.
Okay some of the "solutions" don't make any sense. Customer will sometimes briefly say what's wrong, but when you dig deeper (or as deep as you can with the repetitive responses) what they explain is completely different from what they started with. Main story (big evil corporation versus terrorist revolutionists) shows up like once every 3-4 in game days and doesn't stick around long enough to stay interesting. Also be consistent with problem solving. You fail a call they explain why you failed. You get an identical call the next day and fix what your boss said to fix and you still fail the call. This game is as frustrating as it would be to work in an actual I.T. call center, and that's not a good thing.2 found this helpful
Do I want to see how the conspiracy unfolds? Absolutely. Do I have the patience to grind through tech support tickets that only indirectly push the story forward? Unfortunately, no.1 found this helpful
I'd really like to love this game, but unfortunately I'm just frustrated. The game doesn't do a great job of teaching you what you need to do as you add more features. I'm still unsure how what to do when an authentication code is wrong. I've had to search the web for how to do things many times and a lot of times there is nothing on the web to help either so I just end up guessing and hoping or doing a bunch of things that aren't needed. I want to see all the endings, but i'm not sure it's worth the frustration of continuing.
got the game out of a key mystery box, tried it and am having a great time, the gameplay is nice for a calm quick or long play sesion and the multiple optional story lines gives the game replayability
Tech Support Error Unknown at first I thought that I wasn't gonna like it but i bought it anyway... it sat it my library for a couple of years, then i got bored.. and played it, it was pretty good :) 9/10
very good game good story
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