

Smooth Operators 2
Heydeck Games · 2022 · Strategy, Management, Simulation, Casual, Automation
PC
Mostly Positive70% · 20
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About Smooth Operators 2
Welcome back to Smooth Operators 2!
Smooth Operators is a classic Tycoon/Simulator where you build your own customer service company and lead it to financial success!
Be the architect of your building, hire employees to fulfill your contracts, develop your business, and keep your employees happy!
Watch your company come alive and grow while your building reach the sky.

Smooth Operators 2 offers a deeper simulation, where focus is put not only on balancing operational workloads, but all aspects of running a functional outsourced Customer Experience operation. The building mechanic is reimagined to allow the player to create a very dynamic, organic and unique office building. All characters classes - not only Agents - have a clear objective in the game, and the player needs to balance and satisfy more workloads each day, as well as developing the business in a controlled fashion. The game also includes a new Research system that the player can prioritize how the player sees fit.

But managing your Customer Experience company won’t be an easy task!
Employees will get upset if you don’t consider their well-being. You need to balance your staffing to handle all types of workloads that comes with building a company.
Smooth Operators 2 also offers a unique interface - an intelligent NLP/AI driven chat functionality with Jill the receptionist, who serves as your guide through the game.

What type of CEO will you be?
What Steam players say
Recent verbatim reviews from Steam — separate from playze.io community reviews below.
[h1]TL;DR[/h1] 7/10: It took over ten hours to figure out the [i]Hard Mode[/i] difficulty curve, and after I built a sustainable business model, I hit an impasse due to an employee getting stuck in a room, but the developers are great people and are staying on top of bugs. (Often resolving bugs within twenty-four hours of being notified.) If [i]Smooth Operators 2[/i] is an improvement over it's predecessor, I'd hate to see how bad the tutorial was in the original game! GIVE US *REAL* SAVES!! [h1]Overview[/h1] Think [i]Project Highrise[/i] but with much more humor, much less boredom, and the player running a call center that contracts with outside businesses. The game infers that the call center later on in the game can become it's own business, but ol' Il Pallino isn't anywhere near that point in the game! Calls can be incoming or outgoing, and there's also [i]Backroom Office[/i] which are bureaucrats that handle paperwork. Eventually the player will have to hire office managers working in [i]Human Resources[/i], [Project Managers[/i], and [i]Business Developers[/i] so that they can support support the work of call center employees. (While costing money and making no money for t…10 found this helpful
Game is good, but then all of a sudden, you won't be able to click on anything and it stays that way permanently, even if you exit and come back. The only way to play again is to start a new game and hope it won't happen again, but....it does, so don't buy it. I think the dev also gave up on this game 2 years ago.1 found this helpful
Game is pretty fun, but just bit tedious to interface with. Needs work, has bug system that spams the game. Only was able to solve through reinstall - seems discord has been dead since May '231 found this helpful
I hope this is a work-in-progress... The overall game design is pretty good... However... I have constant issues with clicking buttons and the game not quite registering (see the mouse cursor click indication, but it doesn't take)... I also have ongoing issues with large groups of employees leaving, without being notified, looked and suddenly half my staff is gone...??? I have spent days, trying to watch the load on restrooms/cafe's, there should be a report that would tell me usage/cue, so I don't have to sit there and watch... same with "transport" for additional options: I would like to have it auto hire, to maintain filled seats when I assign a job role to position. I would like to have it auto schedule to distribute staff (sub divided by job title). I would like to have it allow setting a room to a specific job title (ie Inbound). I would like to be able to set thresholds for auto answering requests... I'm sure there are things I just don't know yet, for optimizing the play to proceed, but... i think some of the glitches and lack of game play optimization is hindering me. I have had to quit in annoyance a couple times because things just don't seem to be working correctly...…1 found this helpful
TRASH
played almost 2 hours and I must say it is not fun for me - similar concept games aka sim tower games are more fun than this for me.
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